IT Support Analyst

Company: Equity Residential
Location: Chicago
Posted on: April 18, 2024

Job Description:

Job Description

This position will work closely with other IT teams to provision new user accounts, user access and perform some admin functions in multiple systems. This position will also be responsible for executing certain daily tasks, such as running some services and reports at scheduled times. This position is occasionally responsible for confidential information and must adhere to strict security policies.

WHO YOU ARE

• Analytical and Creative. You have strong quantitative skills and are comfortable analyzing data, evaluating trends, and building effective budgets. You like thinking outside the box to come up with smart solutions to new challenges, and you embrace the opportunity to live in the gray.
• Knowledgeable. You have a broad-based familiarity with the latest technologies of infrastructure engineering, planning, implementation, and management.
• A Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with and be understood by all levels and various teams across the organization. In addition, you're skilled in communicating in a non-technical manner with everyone from end users to senior management and also in a technical manner to other IT professionals.
• A Problem Solver. You are a creative thinker, who focuses on the problem as stated and gathers information to identify the root cause and achieve an appropriate solution. Your skillfulness in this area helps you determine how to best recommend and implement hardware and deploy software to ensure end users are effectively resourced. You also enjoy the challenge of troubleshooting and providing support to IT business partners and end users alike, whenever an unexpected infrastructure issue arises.
• Organized, Efficient, and Accountable. You have a keen eye for detail and pride yourself on delivering quality work. You multitask well, re-prioritize accordingly, and meet deadlines consistently. Above all, you are flexible and able to juggle the needs of changing priorities of the business, even if that means an occasional after-hours project.
• Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You're willing to learn a range of infrastructure and/or technology specialties, based on organizational or business partner needs. And when a special project arises, you volunteer! WHAT YOU'LL DO
  • Monitor daily name changes email and manually update changes in Google admin console and run GAD sync as needed
  • Handle Quarterly Mobile Device Management (MDM) clean up process
  • Specialty Application/VPN user set up for Corporate users.
  • Process Daily reports, including employee reports and ServiceNow reports.
  • Set up outsourced user accounts in Active Directory and Google Admin, manually and by using automated tools; also create property google groups in AD and Google Admin.
  • Perform Google Admin duties such as Add/remove group members, transfer user documents, delegate access request to google mailboxes.
  • Maintain user access queue in ServiceNow; set up the accounts required system, and re-assign user access tickets/tasks to other queues as appropriate.
  • Maintain servicenow knowledge base.
  • Maintain iPhone inventory for property service team members.
  • Review pending Callback queue and voicemail queue and create/update tickets as necessary.
  • Manage Chrome devices; including enrolling, putting them in the right OU and shipping them out to users.
  • Handle Google Vault requests from our Legal department.
  • Sox quarterly audits of certain roles and all contractors accounts.
  • Podding (Combining properties in MRI).
  • Perform level 1 configuration/installation and troubleshooting of PC hardware including laptops, desktops, printers.
  • Represent the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers and coworkers.
  • Other related duties as assigned. PREVIOUS EXPERIENCE AND REQUIREMENTS
    • High school diploma or equivalent is required. Minimum 3-4 year customer service and helpdesk/application support experience. Associates Degree or higher in IT relevant discipline (Preferred), 1-year IT relevant (Preferred)
    • Demonstrable experience with Active Directory, Windows OS, Google Workspace, VPN, Mobile Device Management, Microsoft Office, Chrome OS, ServiceNow.
    • Excellent written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences
    • Strong analytical and organizational skills.
    • Must be able to work efficiently and methodically.
    • Strong technical skills with creative ability to improve processes and innovate solutions for department and business partners.
    • Customer-focused, with an ability to understand and manage customer expectations.
    • Ability to manage complex issues which require evaluation and discovery.
    • Ability to manage multiple tasks and projects with ease.
    • Ability to learn and adapt to new systems and technologies.
      
      About Us
      
      Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.
      
      Our portfolio of high-quality properties in urban growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.
      
      Equity Rewards
      
      When you join Equity Residential, you won't be treated as simply another employee - you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.
      
      We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.
      
      Equity Values
      
      At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value - in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.
      
      All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.

Keywords: Equity Residential, Wheaton , IT Support Analyst, Accounting, Auditing , Chicago, Illinois