Full Time Call Center Representative
Company: FIRST COMMUNITY CREDIT UNION
Location: Beloit
Posted on: January 13, 2026
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Job Description:
GENERAL SUMMARY Primary Responsibilities: 1. Model a high
energy, world-class service and sales culture within the branch and
credit union. 2. Assists members with general questions related to
their account and e-banking usage, primarily over the phone, but
may include face-to-face email and messaging interactions. Primary
Qualifications: Passionate and enthusiastic; possess world class
service and leadership skills; strong knowledge and understanding
of FCCU products and services. ESSENTIAL DUTIES AND
RESPONSIBILITIES 1. Live the First Community Credit Union Mission,
Vision and Values within the organization and our communities. 2.
Assist in promoting a positive credit union image during working
and non-working hours. 3. Comply with regulatory requirements and
internal policies and procedures. 4. Maintain necessary records
pertaining to member, tracking, monitoring, etc., in a timely,
efficient and effective manner. 5. Instill an energetic,
world-class service and sales culture that continually strives to
improve the way we serve our members. 6. Assist in branch services
and operations as needed to serve our members. 7. Answering phones
for the entire credit union. 8. Refer members to the appropriate
credit union department based on the member’s needs 9. Assist
members with basic account questions and simple transactions. 10.
Assist members with how to use e-banking services to include: home
banking, bill pay, TELLERphone, and mobile app. 11. Review and work
faxes that come in. Forwarding any faxes to appropriate
departments. 12. Review exception reports, make entries and order
supplies for the entire credit union. 13. Perform other duties and
responsibilities as assigned or deemed necessary in order to meet
the credit union’s goals and objectives. Compensation details:
18-20 Hourly Wage PI960572e6ed7d-37156-39439554
Keywords: FIRST COMMUNITY CREDIT UNION, Wheaton , Full Time Call Center Representative, Customer Service & Call Center , Beloit, Illinois
