Customer Service Supervisor

Company: National Insurance Services
Location: Brookfield
Posted on: February 17, 2026

Job Description:

Job Description Job Description National Insurance Services has upheld the high standards and family values the company was founded on in 1969, with a dedication to strong ethics, teamwork, determination, optimism, and community involvement. We are committed to doing the right thing for clients, partners, employees, and the community. We have an opportunity for a Customer Service Supervisor to join our Brookfield, Wisconsin, Service Team. Under the supervision of the Sr. Manager Customer Service, this position oversees the activities of the Insured Products Inside Service Representatives and ensures quality and timely customer service to the clients of National Insurance Services and technical and administrative support to the Account Representatives, Sales Representatives, and the Regional Vice President for the assigned region. Compensation: $74,000 Bonus Potential Responsibilities: Develop and manage all Inside Service Representatives – team of 10. Provide initial and ongoing training to staff. Act as the first point of contact for day-to-day procedural or technology questions. Reinforce and support company processes and procedures. Generate reports to monitor workloads, workflow, and Service call activity. Collaborate with the Customer Service Manager and other department managers to address workload imbalance or concerns over timely processing. Ensure maintenance of all systems, databases, and customer files per company guidelines. Actively participate in hiring and developing the IP Service team Address individual employee performance concerns and complete annual performance reviews. Encourage and promote a healthy and positive work environment. Serve as back-up to the Service team to assist with workloads when needed. Collaborate with IT, dept managers, and his/her team to identify opportunities for process improvement or service enhancements. Act as the primary department lead on various corporate projects and initiatives. Qualifications: 2 years of supervisory experience preferred but not required. 5 years’ experience in customer service, preferably in an employee benefits-related capacity. Ability to read and interpret insurance policy language and effectively communicate policy language and intent to customers. Demonstrated analytical skills. Must have a high aptitude for problem identification, investigation, and resolution. Must possess a high level of positive interpersonal skills and negotiation skills. Exhibit poise, tact, and diplomacy both to internal and external customers. Proficient in Word, Excel, Outlook, and Adobe Acrobat. Proven capacity to learn software programs developed in-house. Must have excellent command of the English language, oral and written. Attention to detail in interpreting, composing, and proofreading written materials. Excels in a fast-paced environment with demonstrated ability to prioritize multiple competing demands. Possesses excellent organizational skills. Willingness and enthusiasm to learn and apply concepts around new products, services, and procedural enhancements. Ability to work and make decisions independently and within a team environment. Consistent daily attendance and the ability to work overtime occasionally at the last minute. About Company Please visit our website to learn more about National Insurance Services! National Insurance Services: http://www.nisbenefits.com/

Keywords: National Insurance Services, Wheaton , Customer Service Supervisor, Customer Service & Call Center , Brookfield, Illinois