Healthcare Customer Service Representative

Company: TEKsystems
Location: Elmhurst
Posted on: February 18, 2026

Job Description:

Job Description Job Description PAP Specialist – Patient Equipment Repairs Location: Elmhurst, IL (Onsite) Pay Rate: $17.00 – $20.00 per hour Schedule: Monday–Friday | 8:30 AM – 5:00 PM Duration: 6-month contract with strong potential for direct hire Holidays: Paid Holidays About the Opportunity We are partnering with a leading home medical equipment organization to find a PAP Specialist who is passionate about helping patients and thrives in a fast?paced, collaborative healthcare environment. This role plays a key part in ensuring patients receive timely and compliant repairs for their PAP (CPAP/BiPAP) equipment while delivering exceptional customer service. You’ll work directly with patients, insurance providers, and equipment manufacturers—making a real impact on patients’ quality of life every day. What You’ll Do As a PAP Specialist – Patient Equipment Repairs, you will: Handle inbound patient calls (English and Spanish if bilingual) regarding PAP equipment repairs and service requests Schedule service visits, process repair orders, and track equipment shipments and returns Perform basic troubleshooting of PAP machines Accurately enter and maintain patient, insurance, and authorization data in internal systems Work closely with physician offices, internal sales teams, and support staff to obtain and validate required documentation Prepare, submit, and respond to Medicare and insurance audit paperwork to ensure compliance Educate internal and external partners on compliant documentation and identify process improvement trends Maintain strict patient confidentiality and adhere to HIPAA guidelines Participate in team meetings, trainings, and cross?functional collaboration Support team knowledge?sharing through mentoring and reference materials Complete required compliance and educational training Perform additional duties as assigned What We’re Looking For Required Qualifications High School Diploma or equivalent 2 years of customer service experience in a call center environment 1 year of healthcare-related call center experience 1 year of medical office scheduling experience Working knowledge of insurance plans, deductibles, and co-pays 1 year of experience using Microsoft Office (Outlook, Word, Excel) Preferred / Plus Skills Bilingual Spanish (call center experience strongly preferred) Background in DME, home medical equipment, pharmacy, diabetic supplies, or healthcare billing Experience working with Medicare-certified environments Comfortable adapting to change in a dynamic healthcare setting Team-oriented, upbeat, and patient-focused personality Work Environment & Culture Newly renovated, clean, bright office space Individual workstation with cubicle/office-style setup Company-provided headset and monitor Friendly, close?knit team that values collaboration and support Regular office events, team outings, potlucks, and celebrations Benefits Upon Direct Hire Health, Dental, and Vision Insurance 401(k) Paid Time Off (PTO) Long-term career growth with a mission-driven healthcare organization Why Join Us? This is more than a scheduling role—it’s an opportunity to make a meaningful difference in patients’ lives by helping them stay healthy and comfortable at home. If you enjoy problem-solving, teamwork, and delivering outstanding patient experiences, we’d love to connect with you. Apply today to take the next step in your healthcare career! Job Type & Location This is a Contract to Hire position based out of Elmhurst, IL. Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Elmhurst,IL. Application Deadline This position is anticipated to close on Feb 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Wheaton , Healthcare Customer Service Representative, Customer Service & Call Center , Elmhurst, Illinois