Customer Service / Payments Department

Company: Preferred Payroll LLC
Location: Bloomingdale
Posted on: April 3, 2026

Job Description:

Job Description Job Description Job Title: Customer Service & Payments Representative (Call Center) — Long-Term / Full-Time Department: Customer Service / Payments Reports to: Team Lead — Customer Service Preferred Payroll is seeking motivated, customer-focused professionals to join our payments and customer service team in a fast-paced call center environment for a long-term role with growth opportunities. Handle inbound/outbound customer interactions related to billing, payments, account inquiries, and dispute resolution. Provide accurate, courteous support while following payment policies and regulatory requirements. Ideal candidates are reliable, detail-oriented, and committed to delivering consistent, high-quality service with reliable transportation. Key Responsibilities: - Answer inbound customer calls and respond to payment-related inquiries via phone, email, and chat. - Process payments, refunds, and adjustments accurately according to company policy. - Investigate and resolve billing disputes and payment errors, escalating when necessary. - Verify customer identity and ensure compliance with security and privacy procedures. - Maintain detailed, accurate records of customer interactions in the CRM. - Meet individual and team KPIs (call quality, resolution time, accuracy, productivity). - Follow payment processing workflows, fraud-prevention checks, and regulatory requirements. - Provide clear, empathetic communication and educate customers on payment options and account status. - Participate in training, team meetings, and quality improvement initiatives. - Support continuous improvement by suggesting process enhancements. Qualifications: - High school diploma or equivalent; college coursework or degree preferred. - 1 year customer service or call center experience; payments/billing experience strongly preferred. - Proficiency with CRM systems and basic payment-processing platforms. - Strong verbal and written communication skills. - Excellent attention to detail and numeric accuracy. - Ability to handle repetitive tasks, multitask, and stay calm under pressure. - Strong problem-solving skills and good judgment. - Reliable attendance and commitment to a long-term role. Desired Attributes: - Motivated, goal-oriented, and team-minded. - Patient, empathetic, and customer-centric. - Comfortable working in a metrics-driven environment. - Quick learner and adaptable to changing processes. Compensation & Benefits: - Competitive hourly wage - Performance-based bonuses or incentives - Paid time off and paid training - Career development and internal promotion opportunities Work Environment: - Busy call center with collaborative teams - Scheduled shifts with adherence to attendance policies

Keywords: Preferred Payroll LLC, Wheaton , Customer Service / Payments Department, Customer Service & Call Center , Bloomingdale, Illinois