Customer Account Specialist
Company: Hirose Electric USA
Location: Downers Grove
Posted on: April 7, 2026
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Job Description:
Description: ABOUT THE ROLE The Customer Account Specialist will
own the order management life cycle through the value chain and
lead professional, solution-oriented communication with both
internal and external business partners. Hybrid Role. Three days in
office/two days WFH per week. Training to be completed on-site.
Reports into the Customer Service Supervisor. POSITION
RESPONSIBILITIES · Responsible for end-to-end customer order
management of Hirose products for assigned customers from receipt
through delivery to customer warehouses and/or manufacturing
locations, ensuring the highest level of customer service. ·
Partner with Global Supply Chain Management team to ensure on-time
delivery to the customer. · Responsible for identifying, resolving,
and communicating order level issues including but not limited to
product fulfillment, on time delivery, push in/out, allocations and
quality holds using available system tools and established
processes. · Responsible for ownership of KPI's - understanding,
tracking and monitoring Hirose's performance against them and
working with key stakeholders and cross functional partners to
develop action plans for improvement; KPIs include but not limited
to On Time Delivery and E-mail Response time. · Responsible for
proactive communication to Sales, Customers & key Leadership
stakeholders to share status of product availability and
action-oriented solutions to delayed delivery. · Responsible for
leveraging all technology and tools available to support accurate,
timely order management, recognize trends, assess risk and provide
proactive management of customer account to reduce potential issues
in advance. · Utilizes experience and established guidelines to
make judgment and discretionary decisions to determine what action
is necessary to meet customer's needs. · Review Customer Forecast,
and/or safety stock requirements and coordinate internally with
other departments as needed to insure requirements can be met. ·
Responsible for processing customer requested RMA's: oInitiate
process for quality investigation requests due to customer
concerns. oWork with applicable departments such as Operations and
Sales to research and gather appropriate information. · Using data
and account knowledge to identify areas for improvement. · Assist
with shipping samples to reps and sales team. Requirements: SKILLS
AND QUALIFICATIONS To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. * Associates degree required; Bachelors
preferred. * Minimum two years of experience in a customer service,
logistics, or supply chain environment. * Must be able to
communicate and interface with internal teams and external partners
effectively via phone, e-mail or face-to-face as required. * Must
be able to effectively manage multiple items/issues/request
simultaneously and be able to prioritize those, following up as
needed to insure timely completion. * Ability to maintain a high
level of professionalism under tense situations. * Must be able to
work well on a team as well as autonomously within this role. *
Exceptional attention to detail, organization, time management, and
follow through skills are a must. * Excellent verbal and written
communication skills. The majority of the work is via e-mail, Excel
and ERP system. Minimal phone work. * Excellent computer skills
(Outlook, Word, Excel) and ability to learn new programs easily. *
Data entry experience in ERP, MRP, or CRM software required and
minimum typing speed of 55- 60 WPM. * Able to read, write, and
speak English fluently. Japanese/Spanish a plus. PHYSICAL
CONDITIONS Normal office environment. PHYSICAL DEMANDS The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
sit, stand, walk, use hands to finger, handle or feel, reach with
hands and arms, climb or balance and stoop, kneel, crouch or crawl.
The employee will also need to travel to tradeshows and company
events. The employee must occasionally lift and/or move up to 40
pounds. WORK ENVIRONMENT The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work
environment is usually moderate. Hirose Electric USA, Inc. may need
to revise or change the essential and supplemental responsibilities
of the position as the need arises. This job description does not
constitute a written or implied contract of employment.
Compensation details: 50000-55000 Yearly Salary
PI68302fc2a042-29400-40008937
Keywords: Hirose Electric USA, Wheaton , Customer Account Specialist, Customer Service & Call Center , Downers Grove, Illinois
