Service Manager
Company: Murgado Automotive Group
Location: Highland Park
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are seeking a dynamic and
motivated Automotive Service Manager to lead our Service department
at our Acura of Highland Park location and be responsible for
overseeing all service operations and ensuring high levels of
customer satisfaction. The Automotive Service Manager will lead a
dedicated team of service professionals, manage daily operations,
and implement strategies to drive service department success. If
you have a passion for automotive service and a drive for
excellence, this may be a great opportunity for you. Duties &
Responsibilities: · Lead, mentor, and motivate the service team to
deliver outstanding customer service and achieve departmental
goals. · Oversee daily service operations, including scheduling,
workflow management, and staffing. · Conduct regular performance
evaluations and provide feedback to ensure continuous improvement.
· Ensure the highest levels of customer satisfaction by addressing
concerns, resolving issues, and maintaining effective
communication. · Develop and implement service initiatives to
enhance customer experience and loyalty. · Monitor and manage
service department productivity, efficiency, and quality standards.
· Analyze service metrics and KPIs to identify areas for
improvement and implement corrective actions. · Develop and manage
the service department budget, including labor, parts, and
supplies. · Drive profitability by optimizing service operations
and upselling additional services and products. · Work closely with
other departments, including sales and parts, to ensure seamless
operations and customer satisfaction. · Ensure compliance with all
company policies, procedures, and industry regulations.
Qualifications: · Proven experience as a Service Manager or in a
similar leadership role within an automotive service environment. ·
Strong understanding of automotive service operations, including
repair processes, parts management, and customer service. ·
Exceptional leadership and team management abilities with a focus
on employee development and motivation. · Excellent communication,
interpersonal, and problem-solving skills. · Strong organizational
skills and the ability to multitask effectively in a fast-paced
environment. · High school diploma or equivalent required; a degree
in Automotive Technology, Business Management, or a related field
is preferred. · A valid driver’s license with a clean driving
record. · Familiarity with dealership management systems (DMS) and
automotive repair software. Benefits: · Competitive Compensation
package with salary and performance-based commission. ·
Comprehensive benefits package, including health, vision, dental
and retirement plans. · 401K w/ company match · Paid Time Off ·
Ongoing training and professional development opportunities for
career growth and advancement. · Employee discounts on goods sold
by the company · Supportive and collaborative work environment with
a focus on team success. Salary dependent on experience and
performance. Murgado Automotive Group is an equal opportunity
employer. Murgado Automotive Group does not discriminate in
employment on account of race/ethnicity, color, religion, national
origin, gender, sexual orientation/transgender status, age
disability, martial/parental status, citizenship status, military
status, political affiliation and/or beliefs, pregnancy, order of
protection status or other non-merit status. We are an employer who
participates in the E-verify program with the Department of
Homeland and Security. We may use artificial intelligence (AI)
tools to support parts of the hiring process, such as reviewing
applications, analyzing resumes, or assessing responses. These
tools assist our recruitment team but do not replace human
judgment. Final hiring decisions are ultimately made by humans. If
you would like more information about how your data is processed,
please contact us.
Keywords: Murgado Automotive Group, Wheaton , Service Manager, Engineering , Highland Park, Illinois
