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Event Services Director

Company: Wheaton College
Location: Wheaton
Posted on: June 24, 2022

Job Description:

Reporting to the Auxiliary Services Director, the Event Services Director provides direction and management of the Event Services program and Harbor House, including employment and supervision of support personnel, budget planning, marketing and development, internal event management, client contract negotiations, and serving as a liaison on behalf of the institution and clients reserving and leasing College facilities. The Event Services Director partners with the Auxiliary Services Director to provide housing and dining services to internal and external clients. The Event Services Director provides management and analysis of the department's overall annual net revenue budget of approximately $400,000. Duties and Responsibilities

  • Provide scheduling service, event management, and marketing support as needed, for all campus events, including those initiated by students, College departments, and external clients; generate annual revenues of approximately $1.25 million.
  • Develop policies and guidelines with regard to appropriate use of College facilities for college-sponsored, co-sponsored and non-college-sponsored events and conferences.
  • Execute the facilitation of room accommodations, meeting facilities, meal arrangements, and support service requirements for college-sponsored, co-sponsored and non-college-sponsored events and conferences.
  • Develop appropriate rate structures for college-sponsored, co-sponsored and non-college-sponsored events and conferences.
  • Develop and implement a strategy focused on increasing financial performance, while maximizing the use of College facilities within programmatic constraints.
  • Provide oversight for the management of Harbor House, the institution's executive retreat center.
  • Hire and provide direct oversight for the Director of Scheduling Services, the Harbor House Manager, Conference and Event Managers and the External Sales Manager; provide oversight for interviewing, employing, and training summer conference support staff; encourage the professional growth of the Event Services support staff.
  • Develop and manage an operating budget, complete annual statistical analysis of revenue and expense comparisons, and project future income development, identifying future-based revenue streams where appropriate.
  • Serve as the liaison between the College and external conference participants during scheduled programming, providing administrative oversight for conflict resolution and problem solving.
  • Provide consultative services to both College departments and non-College-affiliated organizations seeking conference planning input for programs, logistics, and arrangements.
  • Develop and maintain strategic partnerships with other College departments and personnel.
  • Serve on appropriate College committees providing input regarding scheduling, and insight with regard to multi-purpose development of renovated and/or construction of new campus facilities.
  • Develop professional relationships with associations and organizations in the hospitality industry, which influence the collegiate conference and events profession; interact to enhance professional growth and provide input toward the goal of improving industry standards on behalf of collegiate-based conferences and events.
  • Develop and manage agreements with Facilities Management to ensure proper scheduling of all campus classroom and meeting spaces.
  • Develop and manage agreements with Registrar's Office to ensure proper scheduling of all campus classrooms and meeting spaces.
  • Develop and manage agreements with the Campus Housing department to ensure contracted summer housing is adequately assigned and properly staffed for summer residential conferences. This job description is intended to represent key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned. - Qualifications
    • Bachelor's Degree required
    • Five or more years of direct management in a similar position in a collegiate setting, including hiring, training, and direct staff supervision.
    • Proven ability to excel within a collective facility environment.
    • Demonstrated excellence in customer service.
    • Strong comprehension of collegiate budget and financial reporting practices.
    • Demonstrated contract negotiation skills and knowledge of risk management issues.
    • Effective written and oral communication skills. Physical Requirements The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 10 pounds. FLSA Status - Exempt As a Christ-centered community, Wheaton College faculty and staff must affirm the College's Statement of Faith as expressing their own theological convictions and agree to live by the moral standards in Wheaton's Community Covenant, modeling these commitments for the Christian formation of our students. Wheaton College faculty and staff also support the Christ-Centered Diversity Commitment which highlights our desire to treat all individuals as equal image-bearers of Jesus Christ through diversity, inclusion, justice and unity.

Keywords: Wheaton College, Wheaton , Event Services Director, Executive , Wheaton, Illinois

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