Region Customer Development Manager - Northeast/Midwest

Company: Delicato Family Wines
Location: Chicago
Posted on: May 5, 2025

Job Description:

Work Location Chicago, IL, Cincinnati, OH, Detroit, MI, Indianapolis, IN
Position Purpose
Acting on own initiative, the Region Customer Development Manager is responsible for leading and directing Customer Development Managers as well as managing the chain wholesaler personnel for all off-premise retail in the assigned state/division. This position is responsible for the direction, implementation, and execution of strategic sales initiatives. The Region Customer Development Manager is accountable for leading the account planning and budgeting process for all chains within the division with a goal of exceeding business plan and performance objectives.



*THIS IS A REMOTE BASED POSITION, BUT CANDIDATES MUST RESIDE IN MIDWEST / NORTHEAST REGION*
Functional Responsibility

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• Manages and monitors day-to-day operations and team performance to ensure smooth workflows and that company standards are met
  
• Manages company culture and holds self, peers, and direct reports accountable for demonstrating a constructive company culture through influential, personal behavior and actions; encourages strong work ethic and fosters an environment of trust and respect
  
• Develops and aligns individual goals with the department's operational goals; ensures that decisions, actions, and priorities are aligned with the company's vision, mission, and strategies
  
• Researches best practices, stays abreast of industry trends, and maintains awareness of regulatory changes to ensure compliance and continually improve operations
  
• Assists in preparing the departmental budget, monitors spending, and directs team in cost-effective operations to ensure adherence to financial objectives
  
• Monitors performance and regularly communicates with direct reports to achieve mutual understanding and desired results
  
• Partners with immediate manager to determine staffing needs; attracts, motivates, and retains a workforce with the appropriate knowledge, skills, and abilities to achieve goals and objectives
  
• Provides employees with a safe, healthy, and rewarding work environment; ensures delivery and completion of monthly safety topics
  
• Communicates and supports change initiatives and decisions in an effective manner to successfully guide team through change
  
• Fosters a work environment that encourages creative thinking, promotes flexibility, and drives innovation
  
• Addresses employee issues, concerns, and complaints in an objective and confidential manner; notifies HR Business Partner and keeps immediate manager informed as appropriate
  
• Ensures compliance and consistent application of company policies, initiatives, and decisions
  
• Coaches, guides, and develops direct reports; fully engages in the GPS (Performance Management) process; provides high-quality feedback, and ensures proper GPS documentation of employee performance, recognition, and deficiencies
  
  Essential Duties
  
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  • Leads, develops, and mentors a team of Customer Development Managers; manages team's sales performance and effectiveness of trade spend at across all brands within the Delicato Family Wines portfolio
    
  • Attends sales calls with Customer Development Manager to provide support and insight while developing long-term working relationships with higher level retailer managers
    
  • Aligns with National Customer Development Managers to ensure state level execution goals and tracking of large national programming is prepared
    
  • Ensures that all programming and new item distribution is communicated, implemented and tracked within the wholesaler network for the entirety of Delicato Family Wines Customer Development team; manages key top-level relationships within the assigned wholesaler network
    
  • Collaborates with Consumer & Strategic Insights team to analyze retailer and market level Syndicated Data to communicate current trends monthly to wholesaler partners
    
  • Develops and implements strategies that help drive incremental programming and ad support through use of Trade Marketing initiatives and Syndicated Data insights
    
  • Oversees assortment in retail accounts by managing the new item process including distribution of new items, expansion of current items and underperforming/at-risk items
    
  • Works with wholesaler Category Managers to develop and implement shelf recommendations including cold box placements, shelf location, and additional facings
    
  • Submits required reports and expenses in a timely manner, meets all prescribed deadlines
    
  • Responsible for managing activities in compliance with state and federal laws and regulations
    
    
    *Other duties may be assigned
    Non-Essential Duties
    
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    • Attends chain account promotions and events when necessary
      
    • Attends and participates in divisional and national sales meetings
      
    • Remains aware of inventory levels to ensure product availability to support current programming
      
    • Monitors competitive pricing and report threats to upper management
      
    • Increases level of wine knowledge through continuous education
      
      
      *Other duties may be assigned
      Minimum Requirements
      Education and Experience
      
      
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      • Bachelor's degree with emphasis in Business Administration, Sales and Marketing, or related field required
        
      • 6-8 years of wine supplier and/or wholesaler experience in selling wine, building brands, and conducting customer calls
        
      • 5-plus years of experience managing direct reports and wholesalers
        
        
        Knowledge, Skills, and Abilities
        
        
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        • Must possess excellent planning and organizational skills
          
        • Intermediate to advanced skill set with MS Office Suite (Word, Excel, Outlook, and PowerPoint)
          
        • Ability to navigate the Internet/Intranet and use Syndicated Data for effective business development
          
        • Must possess in-depth working knowledge of wine and the wine industry
          
        • Strategic thinker, strong communicator and negotiator
          
        • Ability to work independently and build relationships
          
        • Ability to manage, create, and track budgets
          
          
          Certificates and Licenses
          
          
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          • Valid driver's license, auto insurance, and vehicle required with an acceptable driving record
            
            Working Conditions
            
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            • Requires ability to travel frequently and flexibility in schedule to work evenings and weekends as needed
              
            • This is a remote position that requires working from home
              
            • Occasionally may be required to lift and carry cases of wine
              
            • Required to talk & listen
              
            • May need to determine color, taste and smell of wine using eyes, tongue, and nose
              
            • May be exposed to weather-related temperature & humidity extremes
              
            • Operates keyboard & mouse
              
              Work Standards
              
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              • Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
                
              • Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
                
              • Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
                
              • Follows all Company policies and procedures
                
                Additional Comments
                Management retains the discretion to add to or change the duties of the position at any time.
                California Pay Transparency Disclaimer: This is a Exempt position. The pay range for this position is $122,257.00 to $191,163.35. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
                
                
                
                Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more
                
                
                
                Delicato Family Wines is an Equal Opportunity Employer.
                

Keywords: Delicato Family Wines, Wheaton , Region Customer Development Manager - Northeast/Midwest, Executive , Chicago, Illinois