Event & Guest Service Attendant

Company: Wheaton Park District
Location: Wheaton
Posted on: May 15, 2022

Job Description:

Job DescriptionDeadline: Open until filled.GENERAL PURPOSEThis position is responsible for a variety of event roles as it pertains to the overall hosting and executing of events safely and efficiently.REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIESMinimum of eighteen (18) years of age. Must have excellent customer service skills with good verbal communication skills and be friendly and personable. Must be able to maintain self-control and composure in difficult situations. Must be able to work a flexible schedule including evenings, weekends, and holidays.ESSENTIAL FUNCTIONS

• Greet, advise, and direct patrons to their designated seating area.
• Perform entry gate personal item and bag check.
• Prepare and serve food/drink items at concessions stand.
• Assist with backstage setup and breakdown.
• Conduct alcohol I.D. verification and wrist banding.
• Control exit/re-entry lane with wrist banding and/or hand stamping.
• Check tickets and provide general customer service.
• Be aware and enforce appropriate park district rules.
• Guide guest to exits or provide other instructions or assistance in case of emergency.
• Seek guidance from the Special Event Manager & Director of Marketing as needed.
• Follow the Wheaton Park District policies, procedures, and guidelines.
• Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer.REQUIRED CERTIFICATIONS, LICENSES, ETCMust have and maintain: Basset Certificate or obtain within 30 days of hire.PHYSICAL DEMANDSMust be able to: frequently remain in a stationary position for long periods to time; occasionally move items such as tables and concession supplies weighing up to 25 lbs. and over 50 lbs. with assistance. This position must be able to have good hand-eye coordination while servicing customers. This position will rarely ascend/descend stairs, position one's self to reach items over head and below waist, and move over uneven ground.ENVIRONMENTAL DEMANDSMust be able to: continuously remain in a standing position and will be exposed to all weather conditions including rain, heat, humidity, etc. including biting and stinging insects and bugs. Frequently be exposed to loud music and occasionally move across wet, slippery surfaces.HOURSWill vary evenings and weekends from June - SeptemberSALARY$15.00 per hourWheaton Park District is an equal opportunity employer. EOE/M/F/D/V

Keywords: Wheaton Park District, Wheaton , Event & Guest Service Attendant, Hospitality & Tourism , Wheaton, Illinois