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Resale Operations Manager

Company: Metropolitan Family services
Location: Wheaton
Posted on: June 25, 2022

Job Description:

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois' first comprehensive human services agency and reaches more than 163,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.We are now hiring for a full-time Resale Operations Managerto join ourTreasure House/DuPageTeam!ESSENTIAL JOB FUNCTIONS:Supervises volunteer work force and paid employees. Coordinates, plans, and assigns work to volunteers and employees. Represents the agency by maintaining appropriate shop decorum and cordial contacts with customers. Handles volunteer and employee disputes, customer complaints and questions.Committed to maintaining the highest standards of conduct and ethical behavior that promotes a working environment that values respect, fairness, and integrity when engaging with donors, patrons, and clientsEnsures a clean, pleasant, welcoming and safe environment in the shops.Responsible for the training, supervision, work schedules and performance evaluations of staffConducts annual evaluations for all paid employeesResponsible for recruitment, orientation, and training of new volunteers and employees to shop polices and procedures, and monitors follow-through.Provide reports to the President of the Treasure House Board of Directors and Associate Director of Development.Participates in the development and management of store budgets.Assists in developing annual revenue goal for resale shops.Responsible for shop-based accounting functions necessary for shop operations. Includes making regular bank deposits, handling paperwork associated with consignments, and providing information for financial reportsChecks shops regularly for maintenance needs and for shop security. Identifies maintenance needs of shops. Negotiates contracts at direction of DuPage Executive Director and/or DuPage Site Operations Manager.Responsible for supporting service to clients referred by agency staff to the resale shops for needed items of clothing, household items, furniture or other goodsHandles promotional activities, community involvement, advertising, and purchasing. Delegates some of these duties to other paid staff.Ability to manage multiple locations and travel as needed.Other duties as assigned.QUALIFICATIONS:High school education or equivalency and 7 years retail/resale experience with increasing levels of responsibilities.Bachelor's degree and four (4) years of retail/resale experience with increasing levels of responsibilities, preferred. Successful retail experience as a store manager, required.Experience managing volunteers, preferred.Demonstrated leadership abilitiesExcellent merchandizing skillsAttention to detail, particularly in financial tracking and reportingA record of innovative problem-solvingWillingness to speak publicly throughout the community about DuPage services and the shopsMust be able to respond appropriately to a variety of situations, function independently, and demonstrate flexibilityMust demonstrate tact, good judgment, and commitment to teamworkMust have a vehicle, valid driver's license, and insurance.Special Conditions:Must be willing to work varied hours including some evenings and weekendsMust be able to lift and carry inventory weighing 25 pounds and stand for protracted periods of timeMust be able to use common software applications, i.e., Word, Excel, OutlookADDITIONAL REQUIREMENTS:MFS staff are required to provide proof of vaccination or have an approved Medical exemption prior to starting employment. If an approvedMedical is obtained, weekly testing is required.PHYSICAL DEMANDS:While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.The employee will lift and/or move with capability of at least 50 pounds.Metropolitan Family Services offers a very generous benefits packet to our professionals:Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.Dental and Vision Insurance Options11 paid HolidaysPaid Time Off (PTO)401K PlanTraining and Professional Development Plan with E- LearningWellness Initiative ProgramEmployee Assistance NetworkEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Metropolitan Family services, Wheaton , Resale Operations Manager, Hospitality & Tourism , Wheaton, Illinois

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