Host Ditka's Grill Wheaton

Company: Ditka's Restaurant Group
Location: Wheaton
Posted on: September 12, 2022

Job Description:

Job Description:Job SummaryCheerfully greets and seats all Guests in a friendly manner and assists in maintaining the overall Guest flow of the restaurant. - Addresses Guests on their entrance and departure in a manner such that will feel welcome and want to return. - Key Performance Elements/Essential Functions

Opens door for Guests as they arrive and depart. -
Warmly greets and seats Guests as they enter the restaurant, accommodating any special needs (boosters, high chairs, disabilities). -
Manages Guests' expectations when there is a wait. - - -
Handles incoming calls courteously and efficiently, following established guidelines. -
Acknowledge Guests as they leave and invite them to come back to the restaurant. -
Performs other functions as time permits and as necessary including, but not limited to, rolling silverware, running food to tables, bussing tables, inspecting restrooms and building exterior, etc. -
Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc.
Attempts to resolve all Guest complaints, striving for a flawless recovery to build brand loyalty. - Advises management IMMEDIATELY of any Guest complaint
Ensures a harassment free environment through proper personal conduct. -
Upholds safety and security standards at all times. -
Assists in the ongoing cleanliness and maintenance of all Greeter areas - Reports any deficiencies to management. -
Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Greeter area - report any deficiencies to management. -
Completes assigned weekly cleaning projects. -
Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. -
Complete other job duties as assigned by the Manager.

Key Competencies/Characteristics

Lives our Core Values & Disciplines. -
Friendly, easy going and pleasant/smiles easily. -
Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. -
Self-Disciplined. -
Able to remain positive and calm under stressful conditions. -
Strong commitment to serving others. -
-Dependable, trustworthy. -
Willing to extend themselves to the Guests they serve - Hospitable. -
Genuinely warm and sensitive/polite. -
Exhibits neat, clean and professional image at all times. -

Physical Requirements

Able to lift and carry up to 15 pounds
Able to stand and exert well-paced mobility for up to 4 hours at a time.
Able to speak clearly and listen attentively to Guests/employees. -
Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages. -

Additional Information

Extreme environmental demands on front of house people are few. - The majority of work takes place indoors in climate controlled areas. -
The only chemicals involved are those of the cleaning kind. - Training is given as to the appropriate use of these chemicals. -
During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations. -
Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work. -

Experience Requirements
Minimum 6 months experience working in a hospitality, retail, or customer service role

Keywords: Ditka's Restaurant Group, Wheaton , Host Ditka's Grill Wheaton, Hospitality & Tourism , Wheaton, Illinois