Material Expeditor Mobility Customer Service

Company: Siemens Mobility
Location: Chicago
Posted on: May 1, 2025

Job Description:

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking an experienced Material Expeditor to add to our Mobility Customer Service - Amtrak Venture Coach Team in Chicago, IL. The right person will be highly organized, have a great attention to detail and excellent communication and follow-up skills. The candidate will assist in process development and maintenance, continuous improvement activities, and operations support. The successful candidate will have demonstrated the ability to succeed in a fast paced, fluid environment, while ensuring that project initiatives are met. You will assist the engineering and planning group in material-related issues and oversee warehouse activities throughout the project. This person will also build customer relationships through day-to-day interaction.

What your day-to-day will look like:

• Ensure safe working environment.
• Assist with material identification/validation for maintenance.
• Expedite material need for low to no stock materials.
• Operational oversight of material and logistics for assigned project.
• Work with our customer for processing any claims and invoices.
• Coordinate with CS Material Planner and Central Warehouse for continued flow of standard fulfillment, emergency material needs and other material/logistics requirements.
• Handle performance metrics for stores teams, including but not limited to impact of material availability to fleet availability (LHFM, BAM, etc.).
• Ensure that defective core material is returned in a timely manner.
• Produce daily reports that allow back-order status to be evaluated.
• Participate in the creation of new project requirement documents and monitor their progress.
• Perform transactions in SAP/Salesforce/SharePoint as required.
• Assist customer with inventory cycle count activities.
• Communicate shipment progress/movement and other equipment related matters in a consistent and timely manner.
  
  To thrive in this role, you have:
  
  • High School Diploma / GED.
  • Minimum of 3 years of professional experience in a material coordination.
  • ERP and/or MRP system knowledge and experience.
  • Strong experience in MS Office applications (i.e. Excel, Access, PPT, Word, TEAMS, Power BI, etc.).
  • Excellently demonstrated verbal and written communication skills in English.
  • Excellent customer service skills.
  • The ability to work in a team-oriented environment while maintaining an individual workload.
  • The ability to perform job duties with a sense of urgency and safety.
  • Required travel - Approx. 5%.
  • Setting you apart from others would be an Associate or Bachelor's degree with experience in managing conflicting metrics such as transportation costs and material availability and familiarity with LEAN and Six Sigma concepts. Experience with SAP would be a plus along with management experience. The preferred candidate will have experience in the railway industry or corresponding experience in a related field.
    Why you'll love working for Siemens!
    
    • Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!
    • We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
    • We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
    • We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
    • Solve the world's most significant problems - Be part of exciting and innovative projects.
    • Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
    • Employee perks and discounts in addition to our 401k match and generous Paid Time Off.
      Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
      
      Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in Chicago IL is $71,900 - $84,500. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.
      
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      Equal Employment Opportunity Statement
      Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
      
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      Criminal History
      Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Keywords: Siemens Mobility, Wheaton , Material Expeditor Mobility Customer Service, Hospitality & Tourism , Chicago, Illinois