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District Technical Support Specialist (Tier2)

Company: DuPage County ROE
Location: Wheaton
Posted on: June 24, 2022

Job Description:

Position Type: TechnologyDate Posted: 5/26/2022Location: Glenbard WestDate Available: ASAPClosing Date: Until FilledDistrict: Glenbard Township High School District 87JOB POSTING ID #8257 CLOSING DATE: Until Filled Position District Technical Support Specialist (Tier 2) Building Glenbard West H.S. Position Type Confidential Position Term 12 month, 261 days Hours 8 hours per day, Licensed Required None Reports to Director of Technology Services Rate of Pay To be determined Start Date As soon as possible Position Summary Working knowledge of data network support, proficient with a variety of technology devices and applications. Well organized, customer service oriented & strong problem solving skills required. MacOS/iOS support experience preferred. Professional in demeanor, excellent verbal and written communication skills, and ability to relate well with employees, staff, and students in all situations. Technology support skills test required to qualify for an interview/consideration. Qualifications High School Diploma Required (College Degree Preferred). 3 years experience in related field/position. Desired certifications include; Apple Certifications, A+, CCNA or Network+. Essential Duties and Responsibilities (Not all inclusive) Assists with the completion of advanced technology service requests as assigned. Assists with supporting and training other Technology Services staff. Configures and maintains technology related hardware and software for use by the students, teachers, and administrative staff. Assists with developing device configurations and establishing user guidelines. Assists with maintaining an accurate inventory of technology devices and software. Assists with the ongoing documentation and creation of procedural guides, specialized building maps, and standards related to using technology devices/systems. Assists with problem-solving requests reported by students, staff and team members. Assists with identifying technology issues or concerns that need to be communicated with Technology Services Technicians and staff. Uses initiative, tact and judgment in the completion of administrative requests. Responsible for assisting with Support Help Desk or Support Hotline. Responsible for or assist with supervising seasonal or part-time workers. Responsible for assisting with off-peak hour support projects as needed. Will assist with seasonal tech operations, administrative meetings or special events. May assist with the installation or maintenance of in-ceiling/wall data cables. May be required to work on devices containing sensitive/confidential information. Must be able to climb ladders and work on ceiling or wall-mounted devices. Must be able to lift equipment weighing up to 50lbs as needed. May perform other duties as assigned by supervisor or designee. Knowledge and Skills Ability to read, analyze and interpret documents such as correspondence, surveys and electronic media. Ability to write professional communications Ability to communicate clearly and concisely Ability to complete and apply basic mathematics concepts Ability to respond to questions from individuals and groups Ability to communicate clearly and concisely Ability to establish and maintain effective working relationships Familiarity with testing administration (for instructional positions) Physical Demands and Work Environment The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, operate duplicating machines and computer equipment; reach with hands and arms; and will frequently repeat actions with the same hand, arm, or finger motion such as when typing. Specific vision abilities required by this job include close vision, and the ability to adjust focus. In addition, the ability to withstand long-term use of video display terminals (VDT) is required. The employee may occasionally lift up to 30 pounds such as reference books. The noise level in the work environment is usually moderate. The pace of work tasks would be considered as fast. Work is usually conducted at one job site, however, on occasion, this employee will be required to attend meetings, conferences, or workshops and events at other sites as assigned. Direct Questions To: Mr. Nate Dhamers Nate_Dhamers@glenbard.org Director of Technology Services Glenbard Administrative Office 630-469-9100Interested parties should fill out the online application at District 87 - Employment. The statements in this job description are intended to describe the general nature and level of the work to be performed by (an) individual(s) assigned to this position. They are not an exhaustive list of all duties and responsibilities related to the position. This job description will be reviewed periodically as duties and responsibilities change with business necessity and School Board Policy and procedures. Essential and marginal job functions are subject to modification. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be assigned. Glenbard Township High School District 87 is an Equal Opportunity Employer. It is the policy and practice of District 87 to decide all matters relating to employment solely on the basis of the applicant's ability to perform the essential functions of the position. It shall be the policy of Glenbard Township High School District 87 to hire all staff without discrimination because of race, color, creed, religion, sex, sexual orientation, gender expression or identity, marital status, national origin or ancestry, age, disability, physical or mental handicap unrelated to ability, veteran, military status or an unfavorable discharge from service, or citizenship status provided the individual is authorized to work in the United States. Glenbard Township High School District 87 is committed to a workplace free of unlawful discrimination, harassment or retaliation as mandated under Title VI, Title IX, Section 504, the Age Discrimination Act, the Boy Scouts Act, and the Americans with Disabilities Act.

Keywords: DuPage County ROE, Wheaton , District Technical Support Specialist (Tier2), IT / Software / Systems , Wheaton, Illinois

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