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Support Staff - Building Technical Support Level 1

Company: DuPage County ROE
Location: Wheaton
Posted on: June 25, 2022

Job Description:

Position Type: TechnologyDate Posted: 6/9/2022Location: Glenbard EastDate Available: ASAPClosing Date: Until FilledDistrict: Glenbard Township High School District 87JOB POSTING ID #8260 CLOSING DATE: Until Filled Position Building Technical Support Level 1 Building Glenbard East H.S. Position Type AFSCME Tier 5 Term 12 month, 261 days per year Hours 8 hours per day Licensed Required None Supervisor Director of Technology Services Rate of Pay $20.15 per hour, $20.76 as of 7/1/22 Start Date ASAP Position Summary Working knowledge of data network support, proficient with a variety of technology devices and applications. Well organized, customer service oriented & strong problem solving skills required. Professional in demeanor, excellent verbal and written communication skills, and ability to relate well with employees, staff, and students in all situations. Must be able to lift equipment weighing up to 50lbs as needed. May perform other duties as assigned by supervisor(s) Qualifications High school diploma or equivalent (college degree preferred). Should be industrious with strong problem solving skills. Strong organization skills and the ability to work both independently, with students, staff or other technicians as needed. Must have strong written and oral communication skills and the ability to interact constructively with others. Must provide quality technical support assistance and maintain professional and courteous customer service. REPORTS TO: Director of Technology Services Essential Duties and Responsibilities (Not all inclusive) Must assist with supporting a variety of technology equipment as needed/reported. Must have excellent communication/interpersonal skills with staff and students. Must document new support requests and provide details on completed activities. Must be able to perform basic diagnostics and troubleshoot steps on a variety of technology related devices identifying issues requiring advanced support assistance. Must obtain a basic working knowledge of online systems such as PowerSchool, FirstClass, Skyward and/or other identified services or local system operations. Must be able to demonstrate system support proficiencies with assisting all users. May assist with maintaining equipment such as projectors, TVs, or "AV" hardware. May assist with the operation of a Technology Support Help Desk or Support Hotline. May assist with the inventory and assignment district assets. May assist with routine maintenance or updating software as needed on devices. May assist with the completion or creation of support requests as needed. May assist with maintaining an inventory of various school properties and assets. May assist with and/or troubleshoot requests related to issues with the phone system. May assist with student/staff account password resets and credentials support. May assist with the documentation of network resources and connected devices. May assist with the installation of networking components or security devices. May assist with training other support staff members with technology related issues. May be required to prepare new or existing devices for use by staff or students. May be responsible or assist with supervising seasonal or part-time workers. May assist with the installation or maintenance of in ceiling/wall data cables. Must be able to climb ladders and work on ceiling or wall mounted devices. Knowledge and Skills Ability to read, analyze and interpret documents such as correspondence, surveys and electronic media. Ability to write professional communications Ability to communicate clearly and concisely Ability to complete and apply basic mathematics concepts Ability to respond to questions from individuals and groups Ability to communicate clearly and concisely Ability to establish and maintain effective working relationships Familiarity with testing administration (for instructional positions) Physical Demands and Work Environment The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, operate duplicating machines and computer equipment; reach with hands and arms; and will frequently repeat actions with the same hand, arm, or finger motion such as when typing. Specific vision abilities required by this job include close vision, and the ability to adjust focus. In addition, the ability to withstand long-term use of video display terminals (VDT) is required. The employee may occasionally lift up to 30 pounds such as reference books. The noise level in the work environment is usually moderate. The pace of work tasks would be considered as fast. Work is usually conducted at one job site, however, on occasion, this employee will be required to attend meetings, conferences, or workshops and events at other sites as assigned. Direct Questions To: Mr. Nate Dhamers Director of Technology Services nate_dhamers@glenbard.org 630-469-9100 Glenbard H.S. District 87Interested parties should fill out the online application at District 87 - Employment. The statements in this job description are intended to describe the general nature and level of the work to be performed by (an) individual(s) assigned to this position. They are not an exhaustive list of all duties and responsibilities related to the position. This job description will be reviewed periodically as duties and responsibilities change with business necessity and School Board Policy and procedures. Essential and marginal job functions are subject to modification. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be assigned. Glenbard Township High School District 87 is an Equal Opportunity Employer. It is the policy and practice of District 87 to decide all matters relating to employment solely on the basis of the applicant's ability to perform the essential functions of the position. It shall be the policy of Glenbard Township High School District 87 to hire all staff without discrimination because of race, color, creed, religion, sex, sexual orientation, gender expression or identity, marital status, national origin or ancestry, age, disability, physical or mental handicap unrelated to ability, veteran, military status or an unfavorable discharge from service, or citizenship status provided the individual is authorized to work in the United States. Glenbard Township High School District 87 is committed to a workplace free of unlawful discrimination, harassment or retaliation as mandated under Title VI, Title IX, Section 504, the Age Discrimination Act, the Boy Scouts Act, and the Americans with Disabilities Act.

Keywords: DuPage County ROE, Wheaton , Support Staff - Building Technical Support Level 1, IT / Software / Systems , Wheaton, Illinois

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