Customer Service Rep

Company: Aerotek
Location: Wheaton
Posted on: May 3, 2021

Job Description:

**Description:**

+ Handle 20-30 incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues

+ Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts

+ Must research and troubleshoot product issues from customer in an accurate and timely manner

+ Update customer files each time contact is made with customer and close file when job is completed

+ Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate.

+ Understand and proficiently use phone system as required

+ Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)

+ Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.

+ Process customer payments via credit card

+ Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex)

+ Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained

+ Meets or exceeds monthly metrics goals, including CSR, quality, and productivity goals as established by department

+ Promotes and facilitates continuous improvement activities in the department

+ Candidates work with THREE monitors on a daily basis

**Skills:**

Call Center, Customer Service, Communication skills, organization, dual monitors

**Top Skills Details:**

Call center

Data Entry

Excel

**Additional Skills & Qualifications:**

MUST HAVES

+ 6 months of experience in a Call Center or Customer Service role

+ Ability to learn internal system and navigate two monitors)

Must have a High School Diploma or 2 to 3 years of experience in a related field.

Must be proficient in MS Word, Excel and Powerpoint.

**Experience Level:**

Entry Level

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Wheaton , Customer Service Rep, Other , Wheaton, Illinois