Customer Care Representative

Company: Lineage Logistics
Location: Wheaton
Posted on: June 5, 2021

Job Description:

Hiring immediately!



Lineage Logistics is seeking Customer Care Representatives to join our team in our warehouse in Geneva, IL. This is a full-time role, providing employees with some of the best benefits in the industry.

• Various shift openings are currently available
• Great benefits such as excellent Health and Dental benefits, 401K, and Paid Time Off and Sick Days

As a Customer Care Representative, you will perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.



Why Lineage?



At Lineage Logistics, our six values help guide how we behave and define what we hold most important: Safe, Trust, Respect, Innovation, Bold, Servant Leadership. We all play a position that is key to the company's success. Join our growing team where helping to feed the world is more than a job - it's a purpose we live every day!



Key Duties and Responsibilitie

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way

Additional Duties and Responsibilitie

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Minimum Requirement

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Why Lineage?



This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.



Benefits



Lineage provides safe, stable, reliable work environments, competitive pay, excellent Health and Dental benefits, 401K, and Paid Time Off and Sick Day

Location/Division: Geneva, IL, USA

Job Requisition: R0023904

Keywords: Lineage Logistics, Wheaton , Customer Care Representative, Other , Wheaton, Illinois

Click here to apply!

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