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Rehab Service Tech - Marianjoy, In House Registry, Days

Company: Northwestern Medicine
Location: Wheaton
Posted on: June 6, 2021

Job Description:

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


The Rehab Service Tech position reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This role is a non-licensed staff member who assists the professional staff with patient care as defined by those activities that do not require the clinical decision making of a therapist. This staff member assists the business office with clerical and maintenance duties and selected tasks related to the operation of the rehabilitation services department.


  • Follows standard precautions and Northwestern Medicine infection control policies and procedures consistently.
  • Manages and operates equipment safely and correctly, cleans equipment according to standards.
  • Ensures EOC meets JCAHO standards at all times.
  • Independently maintains all equipment cleaning logs and performs monthly maintenance.
  • Interacts professionally with patient/family and involves patient/family in the formation of the plan of care under the direction of the therapist. Provides explanation to patient and family prior to administering care to patients; answers questions within scope of practice.
  • Consults other departments as appropriate to provide for interdisciplinary approach to the patient's needs.
  • Uses department specific "key drivers" in speaking with patients to support R/S Process Improvement Plan and ensure annual Patient Satisfaction Goals are attained.
  • Actively participates in process improvement initiatives by demonstrating compliance with new protocols, giving feedback to supervisors to improve the overall patient experience, and proactively gives suggestions to supervisors for process improvement opportunities.
  • Actively seeks opportunities to assist in areas outside of their normal "work department" (i.e. front office coverage at NM hospitals and off-sites, assisting with OP wound care, orientation of new aide staff).
  • Acts as a receptionist for the department, appropriately using AIDET scripting to welcome both internal and external customers into the department.
  • Assists callers efficiently and effectively. Communicates messages appropriately and clearly to all staff members.
  • Is customer oriented and able to communicate and work effectively with all levels of staff and department customers
  • Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete work quickly as the needs of the department change.
  • Serves as a resource to staff and patients for insurance related issues. Has an understanding of Medicare/Medicaid rules and regulations and managed care products. Is knowledgeable of current contracted and non-contracted healthcare insurance plans.
  • Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. Indicates any forms that require updates. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
  • Understands, initiates and facilitates the process of enrolling patients and/or their personal representatives in MyChart.
  • Communicates appropriately and clearly with all. Maintains a good working relationship within the office and other ancillary departments. Demonstrates a positive attitude
  • Handles stressful situations in a mature and professional manner.
  • Continue to prioritize workflow and maintain an organized workspace.
  • Orders and maintains equipment.
  • Independently manages the DAR (Department Appointment Report) in EPIC for the department. Appropriately schedules new evaluations and follow up appointments, cancellations, rescheduling and wait list.
  • Independently accesses the Unscheduled Orders Workque on a daily basis (during normal business hours) and maintains departmental expectations (all new orders will receive initial phone call within 24 -48 hours) as evidenced by registration and scheduling timely access and management reports.
  • Assists Lead/Front Office Coordinator or Department Secretary to manage therapist's monthly schedules/templates. Schedules meetings and huddles as requested by therapist or Lead staff member. Works with Lead to block scheduled PTO time and/or sick time appropriately.
  • Completes order entry and evaluating orders: Demonstrates the ability to evaluate all orders to insure that the correct test and diagnoses are selected and linked properly. Determines when it is appropriate to consult with technician for interpretative purposes.
  • Understanding of scanning: possesses thorough understanding of the scanning process. This understanding includes the user's ability to recognize registration and clinical documents and perform accurate indexing within the electronic record.
  • Independently makes "new evaluation confirmation phone calls" to all new evaluations the day before the scheduled appointment.
  • Works with Integrated Services and Integrated Call System to maintain a safe and comfortable working environment for the department by processing calls and following up on requests for service on an on-going basis.
  • Provides the caller with information requested, directs calls, and takes messages entering in Epic as appropriate.
  • Checks for messages and returns calls. Activates and de-activates after-hours telephone service in a timely manner. Able to interpret the call schedule and page the physician as needed.
  • Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. Indicates any forms that require updates. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
  • Welcomes and greets patients arriving to the clinic. Checks patient into EPIC system and informs clinician of the patient's arrival.
  • Prepares documents for new patient appointments. Creates welcome folders per proper procedure with all appropriate forms.
  • Manages and operates office equipment safety and correctly. Arranges for repair of equipment as needed.
  • Registration: Obtains and updates patient demographic, insurance and billing information. Selects appropriate test: Accurately selects the appropriate test and associated diagnosis in EPIC.
  • Collects cash payments and reconciliation: Ensures that all payment collection and documentation meets current standards. Follows the necessary requirements for daily reconciliation and balancing.
  • Communicates financial responsibility. Communicates patient's financial responsibility and understands when to escalate to the appropriate level. Offers patient financial assistance information.
  • Regulatory/Fiscal Requirements: Follows procedures to ensure insurance verification/eligibility, MFMs, Medicare as a Secondary Payor Questionnaire (MSPQ), Coordination of Benefits (COB), Advance Beneficiary Notice (ABN), authorization/referrals and other responsibilities are addressed appropriately.
  • Performs other duties as assigned



  • High School Diploma or GED
  • CPR-Basic Life Support


  • Minimum of 1 year of medical office experience
  • Previous experience with health insurance patient billing
  • Previous rehab services tech experience

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Keywords: Northwestern Medicine, Wheaton , Rehab Service Tech - Marianjoy, In House Registry, Days, Other , Wheaton, Illinois

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