Intake Specialist (Bilingual)
Company: Metropolitan Family Services
Posted on: January 16, 2022
Metropolitan Family Services empowers families to learn, to
earn, to heal, to thrive. Part mentor, part motivator, part
advocate, since 1857, Metropolitan Family Services has been the
engine of change that empowers families to reach their greatest
potential and positively impact their communities. Metropolitan is
Illinois' first comprehensive human services agency and reaches
more than -96,000 individuals and families in Chicago,
Evanston/Skokie, the southwest suburbs and DuPage County with
services promoting education, economic stability, emotional
wellness and empowerment.
We are now hiring for a Full-time Intake Specialist - to join our -
ESSENTIAL JOB FUNCTIONS:
Coordinate intake for all programs and works collaboratively with
all programs to ensure that clients have the opportunity to receive
services within all programs.
Proficient in all programs and responsible for effective
Interview individuals who contact the office or program by
telephone or in person regarding their need for services; gathers
information needed to process applications.
Assess severity of client needs and triages cases. Makes a
preliminary determination of eligibility and nature of need,
interpreting and applying established policies and
May case manage psychiatric-only cases, collaborates with support
staff in relation to the doctors, and provide crisis back-up to
client medication problems.
Determine whether an emergency situation exists and, if so, makes
immediate referrals to other appropriate resources or expedited
appointments within MFS program linkages. Informs clients of
specific steps to be taken on their own with courts, agencies, or
Understand intake procedures, eligibility guidelines, case
acceptance policies, case assignment procedures, and case and
client recordkeeping procedures; implements them for individual
inquires and applications for service.
Communicate information and advice to clients under the direct
supervision, and documents same in writing. Distribute appropriate
client self-help and educational materials.
Recognize typical legal and/or social problems presented by clients
and makes referrals to the appropriate agency staff, other agency
department, or outside agency.
Maintain initial appointment schedules, documents pertinent client
information in appropriate client tracking data base and/or
electronic health record, files intake and other case records.
May collect and record fees or other cash receipts, and delivers
receipts or disbursements under established procedures.
Intake coverage for all programs in DuPage.
Other duties as assigned.
Bachelor's Degree in Social Work, Counseling, Human Services or
related field required.
Two years of social services, case management, or related
Previous experience in a behavioral health setting preferred.
Bilingual Spanish required
Thorough understanding of behavioral health and/or social services
to assess and make preliminary determination of eligibility and
nature of services needed.
Demonstrated understanding of income support eligibility, services,
policies, and procedures.
Good computer skills. Proficiency with Microsoft Office programs.
Ability and interest in learning a behavioral healthcare electronic
Must be detailed oriented with good organizational skills.
Excellent communication skills (verbal and written).
Excellent interpersonal skills.
Ability to multi task within a fast-paced environment and meet
multiple deadlines simultaneously.
Demonstrated courtesy, patience, and good judgment under
Ability to work effectively with diverse individuals and
Employment with MFS requires -proof of vaccination or an approved
Medical exemption, required.
MFS staff are required to provide proof of vaccination or have an
approved Medical exemption prior to starting employment. If an
approved -Medical is obtained, weekly testing is required.
While performing the essential duties of this job, the employee is
required to sit and stand for sustained periods of time, frequently
talk, hear, use hands and fingers to feel, handle and operate
objects or controls, and occasionally stand, bend, stretch, stoop,
kneel and crouch.
The employee is required to have close visual acuity to perform an
activity such as preparing and analyzing data and figures,
transcribing and viewing a computer terminal.
The employee may occasionally lift and/or move up to 25 pounds.
Metropolitan Family Services offers a very generous benefits packet
to our professionals:
Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO,
or PPO w/ HSA contributions.
Dental and Vision Insurance Options
11 paid Holidays
Paid Time Off (PTO)
Training and Professional Development Plan with E- Learning
Wellness Initiative Program
Employee Assistance Network
Keywords: Metropolitan Family Services, Wheaton , Intake Specialist (Bilingual), Other , Wheaton, Illinois
Didn't find what you're looking for? Search again!