Company: Men's Wearhouse
Posted on: September 22, 2022
As an Store Lead, you are expected to partner with your Store
Manager (SM) to assist in leading the store team members to achieve
sales performance expectations through active coaching, development
of a team selling environment, and operational excellence when you
are the manager on duty. This includes working with your Store
Manager to assist in recruiting, hiring, and training the store
team members to deliver an exceptional customer experience.
To be successful in this role the role you will:
Inspire store team to achieve their best performance
Execute to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
Exceed customer expectations in all interactions
Partners with Store Manager to assist in leading store staff to
achieve sales, service, and operational expectations.
Supports the Store Manager efforts to set clear performance
expectations and to ensure the store team is trained in sales,
customer service, and operations to meet company standard.
Models company values and leads by example as an active coach.
Communicates priorities and sales driving information effectively
to ensure store staff is equipped to maximize business
Collaborates with the Store Manager to assist in recruiting store
staff and embraces diversity by contributing to an inclusive store
Supports the Store Manager in the achievement of store business
plans, including sales, customer service and operational goals.
Assists the Store Manager in developing game plans and following up
on execution to maximize sales and drive consistent performance
Partners with Store Manager to present opportunities with
fact-based information and recommendations while leveraging data
(store reports) to make the right decisions.
Participates in driving business outreach opportunities and
communicate leads to Store Manager, Multi-Unit Manager and Business
Identifies performance opportunities and partners with Store
Manager to assist in development of a plan to address and manage
Partners with Store Manager to ensure store schedule accuracy and
proper staffing to effectively execute initiatives and operational
tasks, while maintaining proper sales coverage to deliver on the
Assists Store Manager with training store staff on all internal
Stays informed on corporate communication, directives, initiatives,
and policies and procedures.
Supports the Store Manager with the implementation of store
programs to increase efficiencies in sales, service, operations,
Contributes to an engaged and inclusive store environment where
opinions and contributions are recognized and valued.
Supports a culture of learning and development, ensuring training
tools are leveraged.
Serves as a role model to all store team members and provide
enthusiastic motivational leadership.
Assists the Store Manager to create a steady pipeline of external
talent through recruitment.
Partners with Store Manager to conduct regular store meetings
ensuring all store team members are up to date with all company
Assists the Store Manager to train the store team on the customer
service expectations and create an exceptional customer
Supports the Store Manager to lead the store team to exceed
customer expectations and achieve a high Net Promoter Score
Partners with Store Manager to leverage all customer feedback to
take appropriate actions and prevent or resolve customer
Collaborates with the SM to ensure the store is visually set to
brand standards and marketing initiatives are executed per company
Creative individual who demonstrates good judgement and is
tuned-into the pulse of the business.
Self-motivated, results oriented, strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving skills.
Proven ability to train and develop high performing store
Proficient in technology systems, applications, Microsoft Office,
and video conferencing.
Ability to operate a computer and POS System.
Physical and Mental Requirements:
Interpret, follow, and execute detailed instructions.
Learn, apply, and retain Company policies and procedures;
merchandise and selling information.
Solve employee and customer problems containing numerous variables
and be able to relay sensitive or complex information and obtain
consensus from diverse groups.
Communicate clearly and professionally all written and verbal
instructions with coworkers and customers.
Thrive in a fast-paced and competitive team sales environment.
Read, count, and write to accurately complete documentation and
Carry out simple addition, subtraction, multiplication, and
division or be able to perform these with a calculator.
Bend down and squat to locate and pick up merchandise located at
ground level and to assist customers with putting on shoes; bend
down and crouch to mark pants for alterations. Climb a ladder to
reach merchandise and or supplies located above shoulder level.
Lift arms and reach over the head to hang or take merchandise off
racks or place on customer.
Operate a computer and cash register, including manual tasks such
as reaching across the counter to exchange monies with customer,
grasping, pulling, pushing, and folding merchandise to wrap
Stand and walk for the majority of work shift, sometimes as long as
twelve hours per day, five or sometimes six days per week.
Frequent (at least 2/3 of the workday) bending and twisting at neck
and waist, crouching and squatting, reaching above and below
shoulder height, grasping, pulling, pushing and fine manipulation
with both hands, lifting up to 50 lbs.
See and distinguish between fabric patterns and colors.
Work at least 40 hours per week, which may include working any of
the hours the store is in operation, at least two closing shifts
per week, Saturdays, and six days per week during peak periods.
Keywords: Men's Wearhouse, Wheaton , Store Lead, Other , Wheaton, Illinois
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