Patient Accounts Representative

Company: Wheaton Eye Clinic Ltd
Location: Wheaton
Posted on: January 26, 2023

Job Description:

Job Description**Looking for Customer Service Representatives interested in breaking into the medical industry - no medical office experience required***Experience in customer service or call center environment, possesses knowledge of how to take payments and a pleasant phone demeanorThe Patient Accounts Representative at Wheaton Eye Clinic answers phones calls, takes payments and answers billing questions. The Patient Account Representative will utilize expert problem solving skills to resolve complex problems and customer inquiries, taking all steps necessary to ensure full resolution of issues.

• Handle all patient billing complaints, problems and concerns
• Answer patient phone calls
• Help patients understand their statements and balance due
• Prepare bank deposits
• Balance all payments for each site to practice management system reports on a daily basis
• Process patient payments
• Process EOBs from insurance companies including payments and contractual adjustments
• Run daily proactive management system reports
• Review cashiers daily runs
• Assist patients calling to make payments
• Call patients to remind them of monthly payments and balances due to Wheaton Eye
• Assist with mail
• Work credit report
• Handles all other patient accounts and billing duties as assigned by Manager/Supervisor
• Follows all HIPAA and Wheaton Eye guidelines regarding patient privacyRequirements:
  • HS Diploma or Equivalent Medical office experience
  • Experience with insurance company procedures regarding reimbursements
  • Knowledge of medical billing practices and procedures
  • Understanding of EOB's
  • Knowledge of accounts receivable practices and medical business office procedures
  • Ability to balance daily cash receipts
  • Knowledge of insurance coverage and claims process
  • Excellent customer service and communication skills
  • Proficient computer skills
  • Experience with Epic EMR highly preferredWe offer a competitive compensation and benefit package including a generous 401k program.EOEFounded 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago with offices in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. Dedicated to our mission of providing exceptional eye care, our 32 ophthalmologists and 7 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. by Jobble

Keywords: Wheaton Eye Clinic Ltd, Wheaton , Patient Accounts Representative, Other , Wheaton, Illinois