Part Time Associate Patient Care Coordinator
Company: Optum
Location: Mukwonago
Posted on: May 12, 2025
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Job Description:
$2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS -
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
Location: -240 Maple Ave, Mukwonago WI 53149
Primary Responsibilities:
Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding
excellent customer service
Handles confidential information appropriately by protecting and
disclosing information to only those authorized
Prioritizes by assessing and analyzing information to identify
immediate emergency needs
Demonstrates technical knowledge and competence in the departmental
procedures and maintains current physician on - call schedules to
ensure appropriate communication to ProHealth Care Physicians
Enters and updates patient demographic and financial information,
ensuring the patient is fully registered as early in the process as
possible
Obtains appropriate applications and forms, confirming signatures
are on file. Photocopies / scans documents as needed
Provides patients with financial responsibility information and
collects patient liabilities, documents amount in the appropriate
fields, and balances the cash box daily
Works with partnering departments (Financial Counseling,
Scheduling, Financial Clearance, and clinical areas) to ensure all
aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital
information as requested
Coordinates patient admission needs, bed assignments, and tracking
boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and
error reports timely, and proactively seeks assistance to resolve
as needed
May perform other duties upon request
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of customer service experience in an office setting or
professional work environment
Intermediate level of proficiency with Microsoft Office
products
Ability to work 24 hours per week, under the following biweekly
rotating schedule -
Week 1: Tuesday, Wednesday & Friday from 3:00pm - 11:00pm
Week 2: Wednesday, Thursday & Friday from 3:00pm - 11:00pm
Must be 18 years of age or older
Preferred Qualifications:
2+ years of customer service experience in a hospital setting
2+ years of scheduling experience in a clinical setting
Experience in a medical office or emergency department
Experience with electronic medical records system
Knowledge of medical terminology
-**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: Optum, Wheaton , Part Time Associate Patient Care Coordinator , Other , Mukwonago, Illinois
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